Making it make
sense since 2017
Northstar sos
sales ops services
NorthStar SOS was born when the welcome pains startup
growth were met with the interests and skill set of an
individual contributor. Since then, there's been no
stopping a drive for continuous improvement around
efficiency, data mining and transparency, and
communication amongst GTM teams.
I bring my education in Organizational Leadership and
Change, experience as an individual sales contributor, and
understanding of north star growth metrics as a Sales Ops
professional to each project.
I strive for a K.I.S.S. - approach to solutions so partners
may easily maintain and grow what's been put into place
long term.
Hello
Principal
Lauren Jaeger
Lauren
Good News
Needing fractional operational support means you've been doing things right. You’re offering a solid solution customers need and looking to grow your client list from ten to 100 or 100 to 1,000+. To succeed it’s critical to get and stay out of your own way.
The scrappiness of your team was likely essential to your success. However, what got you here won’t get you there. You might be ready to work with us if you're wondering when things got so complex.
- You rarely have time to measure what’s working
- Solving one process issue causes another
- Communication across teams could be better and you
wonder if your customers notice (they do) - You know things take way longer than they should
Friction
Inconsistency
Managing the work should not become the work
Process can't only live in the heads of your team members
- Onboarding new hires seems impossible
- There’s no standard documentation around prospecting
or customer activities - You’ve fallen victim to an overly complex tech stack or
the opposite: too many spreadsheets - Reporting - on anything - feels impossible
- Churn: your team, your customers
- Even your most dedicated staff are burning out
- Revenue Challenges
Failure to thrive
Bandwidth
Time is a resource you don’t have
- You lack the bandwidth to put things you would like to
do/see/track in motion - You worry about driving adoption of anything new you
would put into place - Hiring full time support is not the goal or possible
Unable to pinpoint the problem(s)
Hubspot CRM
Implemenation
Conferences
and Shows
Support Services
Defining Sales Process
Reporting / Dashboards
Marketing / Sales Alignment
Revenue
Operations
Get back to your most impactful work
New Destinations
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Redefining Wellness
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Gastronomic Treasures
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Embracing Tomorrow